1. A clear and concise vision and mission which is communicated to and understood by all the stakeholders (owners, management, employees, customers and suppliers) in the company.
This answers the question, “Why are we in business?”
2. A culture which meets the needs of the owners, the employees, customers and suppliers of the company.
This definition of culture answers the question, “How will we conduct ourselves as we do business?”
3. A uniqueness that separates the company from its competition
Thereby answering the question, “Why should our customers buy from us?”
4. Financial reserves such as ownership capital and outside lending resources, but most importantly, capital accumulated from a healthy stream of profits.
The healthy stream of profits will attract ever increasing amounts of ownership capital and lending resources to help the company grow.
5. The ability to attract top performing people to accomplish the vision and mission.
The really successful businesses do not depend on the charisma of any single individual, including that of the founder.
6. Dedication to the principle embodied by the Japanese word kaizen (never ending improvement)
Which means that even when things are going very well, successful companies strive almost obsessively to improve their product or service.
7. A focus on things that the company does well
and the sense to recognize that doing some things well does not mean that the company does everything well.
Sam
Thursday, January 27, 2011
Wednesday, January 26, 2011
Sales: Attitudes of Top Achievers
If you think the same way as the top achievers think, you can begin to get the same results they do. Here are 10 psychological and practical ways to mirror the attitudes of top achievers.
1. See yourself as a consultant rather than a salesperson. Believe that you are a problem-solver with regard to your product and how the client can best use it.
2. Become a doctor of selling. Act in the best interests of your “patients” and have a high code of ethics.
3. See yourself as the president of your own sales corporation. Accept 100 percent responsibility for your results.
4. Commit yourself to being the best in your field. Dedicate yourself to lifelong learning.
5. Be ambitious, hungry, and determined to use selling as a steppingstone to the success you want in life.
6. Have integrity. Be honest with yourself and others.
7. Engage in thorough preparation prior to every call.
8. Be an excellent listener; be extremely customer-focused.
9. Have tremendous courage. Be willing to face your fears of rejection and failure, and overcome them.
10. Be highly persistent. Start your workday earlier, work harder, and stay longer.
To make these changes work you must walk, talk and behave consistently with them every hour of every day. By Brian Tracy
Things To Ponder:
Your attitude is either the lock on or key to your door of success.
It’s not what you are that holds you back, it’s what you think you’re not.
A smile is the light in your window that lets others know there is a caring person inside.
The most important three words you can say to yourself: “Yes, I can!”
If you believe you can… you probably can.
If you believe you won’t… you most assuredly won’t.
Belief is the ignition switch that gets you off the launching pad.
1. See yourself as a consultant rather than a salesperson. Believe that you are a problem-solver with regard to your product and how the client can best use it.
2. Become a doctor of selling. Act in the best interests of your “patients” and have a high code of ethics.
3. See yourself as the president of your own sales corporation. Accept 100 percent responsibility for your results.
4. Commit yourself to being the best in your field. Dedicate yourself to lifelong learning.
5. Be ambitious, hungry, and determined to use selling as a steppingstone to the success you want in life.
6. Have integrity. Be honest with yourself and others.
7. Engage in thorough preparation prior to every call.
8. Be an excellent listener; be extremely customer-focused.
9. Have tremendous courage. Be willing to face your fears of rejection and failure, and overcome them.
10. Be highly persistent. Start your workday earlier, work harder, and stay longer.
To make these changes work you must walk, talk and behave consistently with them every hour of every day. By Brian Tracy
Things To Ponder:
Your attitude is either the lock on or key to your door of success.
It’s not what you are that holds you back, it’s what you think you’re not.
A smile is the light in your window that lets others know there is a caring person inside.
The most important three words you can say to yourself: “Yes, I can!”
If you believe you can… you probably can.
If you believe you won’t… you most assuredly won’t.
Belief is the ignition switch that gets you off the launching pad.
Relationships Based on Trust
You never close a sale. You only begin a long-term relationship where both parties win.
Can you think of a successful relationship without mutual trust? Break that trust and you break the relationship. Subvert it and it’s almost impossible to put together again. Creating a long-term relationship takes two or more people—whether they’re executives, representatives of labor and management, or husband and wife—who are grounded in and operating on the same non-situational honesty.
The central secret of good communication is bringing the other person over to your side by satisfying one of every person’s most fundamental emotional needs: Make him or her feel valued. With rare exceptions, people who feel valued—who are allowed to feel important in the sense that they are recognized—answer with openness, cooperation and reciprocated respect. If you want respect, be respectable. If you want to be loved, be loveable. If you want to be trusted, be trustworthy. If you want a lifelong relationship, listen openly to the other person’s needs. Much more than trying to accumulate money and power, leaders in the new era will acquire good will by helping their associates, customers, neighbors, and loved ones to win. Instead of what can you do for me, we need to embrace the new stewardship role of what can I do for you.
Action Idea—At the beginning of each workday, do something special for someone you work with or provide a service for. At the end of each day, say or do something positive for a family member or friend.
Can you think of a successful relationship without mutual trust? Break that trust and you break the relationship. Subvert it and it’s almost impossible to put together again. Creating a long-term relationship takes two or more people—whether they’re executives, representatives of labor and management, or husband and wife—who are grounded in and operating on the same non-situational honesty.
The central secret of good communication is bringing the other person over to your side by satisfying one of every person’s most fundamental emotional needs: Make him or her feel valued. With rare exceptions, people who feel valued—who are allowed to feel important in the sense that they are recognized—answer with openness, cooperation and reciprocated respect. If you want respect, be respectable. If you want to be loved, be loveable. If you want to be trusted, be trustworthy. If you want a lifelong relationship, listen openly to the other person’s needs. Much more than trying to accumulate money and power, leaders in the new era will acquire good will by helping their associates, customers, neighbors, and loved ones to win. Instead of what can you do for me, we need to embrace the new stewardship role of what can I do for you.
Action Idea—At the beginning of each workday, do something special for someone you work with or provide a service for. At the end of each day, say or do something positive for a family member or friend.
Sunday, January 16, 2011
Reflect on your business
A New Year – A good time to reflect on your business
The beginning of a new year is a good time to reflect on your business's progress over the past year and plan how you want your business to develop. Do you want increased success in 2011 or have the chance to enjoy the success you've achieved more? These top 10 New Year's resolutions are designed to help you strike a better work-life balance, so you can achieve a truly satisfying success in the New Year.
1) Learn how to delegate and do more of it. There are so many things to do when you're running a small business, it's easy to delude ourselves that we need to do all of them. Then we wonder why we're so tired and frazzled and have no time to do anything else! Determine Your Personal Return on Investment, and decide to let someone else do some of the tasks for a change. Delegation is the key to a healthy work-life balance.
2) Promote your business regularly and consistently. Too often the task of promoting a small business slips to the bottom of the to-do list in the press of urgent tasks. If you want to attract new customers, you have to make promotion a priority. Make a New Year's resolution to hire a marketing expert, or take the time to create a marketing plan on your own and follow through.
3) Make business planning a weekly event. Planning is vital if you want a healthy, growing business. Business planning lets you take stock of what worked and what didn't work, and helps you set new directions or adjust old goals. So why do it just once a year or once a quarter? Set aside time each week to review, adjust, and look forward - or even better, make business planning a part of each day. Not only will this help you avoid costly mistakes and stay on track, but you'll feel more focused and relaxed.
4) Learn something new. What you choose to learn may be directly related to your business, or completely unrelated. Learning something new will add to your skills and add a new dimension of interest to your life - another important part of achieving a healthy work-life balance. Depending on how you choose to learn, you may meet new and interesting people, who may become customers, colleagues, or friends. How will you find the time to learn something new? By delegating, remember?
5) Join a new business organization or networking group. There's nothing like talking to other business people for sparking new ideas, refining old ones, and making contacts. Whether it's a group specifically designed for networking or an organization dedicated to a particular type of business, in person or over the 'Net, making the effort to be a part of a group will revitalize you and your business.
6) Give something back to your community. There are all kinds of worthy organizations that make a difference in your community. Make a New Year's resolution to find a cause that matters to you, and give what you can. Make this the year that you serve on a committee, be a mentor, volunteer, or make regular donations to the groups in your community that try to make the place you live a better place. And those that give get.
7) Put time for you on your calendar. In Schedule Time for You, I point out how important it is to take the time to recharge and refresh yourself; a healthy work-life balance demands time out. All work and no play is a recipe for mental and physical disaster. So if you have trouble freeing up time to do the things you enjoy, write time regularly into your schedule to "meet with yourself" and stick to that commitment. If you won't invest in yourself, who will?
8) Set realistic goals. Goal setting is a valuable habit - if the goals lead to success rather than distress. Make a New Year's resolution that the goals you set will be goals that are achievable, rather than unrealistic pipe dreams that are so far out of reach they only lead to frustration.
9) Don't make do; get a new one. Is there a piece of equipment in your office that's interfering with your success or something that you lack that's making your working life harder? Whether it's an old fax machine that's a pain to use, or the need for a new employee to lighten your work load, make a New Year's resolution to stop putting off getting what you need. The irritation of making do just isn't worth it.
10) Drop what's not working for you and move on. All products aren't going to be super sellers, all sales methods aren't going to work for everyone, and all suppliers or contractors aren't going to be ideally suited to your business. If a technique or a product or a business relationship isn't working for you, stop using it. Don't invest a lot of energy into trying to make the unworkable workable. Move on. Something better will turn up.
Achieving a healthy work-life balance is like maintaining a good relationship; you have to keep working on it. But if you apply these New Year's resolutions throughout the year, your success is guaranteed!
Sam
The beginning of a new year is a good time to reflect on your business's progress over the past year and plan how you want your business to develop. Do you want increased success in 2011 or have the chance to enjoy the success you've achieved more? These top 10 New Year's resolutions are designed to help you strike a better work-life balance, so you can achieve a truly satisfying success in the New Year.
1) Learn how to delegate and do more of it. There are so many things to do when you're running a small business, it's easy to delude ourselves that we need to do all of them. Then we wonder why we're so tired and frazzled and have no time to do anything else! Determine Your Personal Return on Investment, and decide to let someone else do some of the tasks for a change. Delegation is the key to a healthy work-life balance.
2) Promote your business regularly and consistently. Too often the task of promoting a small business slips to the bottom of the to-do list in the press of urgent tasks. If you want to attract new customers, you have to make promotion a priority. Make a New Year's resolution to hire a marketing expert, or take the time to create a marketing plan on your own and follow through.
3) Make business planning a weekly event. Planning is vital if you want a healthy, growing business. Business planning lets you take stock of what worked and what didn't work, and helps you set new directions or adjust old goals. So why do it just once a year or once a quarter? Set aside time each week to review, adjust, and look forward - or even better, make business planning a part of each day. Not only will this help you avoid costly mistakes and stay on track, but you'll feel more focused and relaxed.
4) Learn something new. What you choose to learn may be directly related to your business, or completely unrelated. Learning something new will add to your skills and add a new dimension of interest to your life - another important part of achieving a healthy work-life balance. Depending on how you choose to learn, you may meet new and interesting people, who may become customers, colleagues, or friends. How will you find the time to learn something new? By delegating, remember?
5) Join a new business organization or networking group. There's nothing like talking to other business people for sparking new ideas, refining old ones, and making contacts. Whether it's a group specifically designed for networking or an organization dedicated to a particular type of business, in person or over the 'Net, making the effort to be a part of a group will revitalize you and your business.
6) Give something back to your community. There are all kinds of worthy organizations that make a difference in your community. Make a New Year's resolution to find a cause that matters to you, and give what you can. Make this the year that you serve on a committee, be a mentor, volunteer, or make regular donations to the groups in your community that try to make the place you live a better place. And those that give get.
7) Put time for you on your calendar. In Schedule Time for You, I point out how important it is to take the time to recharge and refresh yourself; a healthy work-life balance demands time out. All work and no play is a recipe for mental and physical disaster. So if you have trouble freeing up time to do the things you enjoy, write time regularly into your schedule to "meet with yourself" and stick to that commitment. If you won't invest in yourself, who will?
8) Set realistic goals. Goal setting is a valuable habit - if the goals lead to success rather than distress. Make a New Year's resolution that the goals you set will be goals that are achievable, rather than unrealistic pipe dreams that are so far out of reach they only lead to frustration.
9) Don't make do; get a new one. Is there a piece of equipment in your office that's interfering with your success or something that you lack that's making your working life harder? Whether it's an old fax machine that's a pain to use, or the need for a new employee to lighten your work load, make a New Year's resolution to stop putting off getting what you need. The irritation of making do just isn't worth it.
10) Drop what's not working for you and move on. All products aren't going to be super sellers, all sales methods aren't going to work for everyone, and all suppliers or contractors aren't going to be ideally suited to your business. If a technique or a product or a business relationship isn't working for you, stop using it. Don't invest a lot of energy into trying to make the unworkable workable. Move on. Something better will turn up.
Achieving a healthy work-life balance is like maintaining a good relationship; you have to keep working on it. But if you apply these New Year's resolutions throughout the year, your success is guaranteed!
Sam
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