Friday, April 8, 2011

Business Quotes

 
Your memorable actions create a classic opportunity to examine how customers can make or break your business after a transaction has taken place. - Jeffrey Gitomer

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them. - W. Edwards Deming

Wherever you see a successful business, someone once made a courageous decision. - Peter F. Drucker

When everyone is looking for gold, it's a good time to be in the pick and shovel business. - Mark Twain

Imagine if your business burned down and you had to walk across the street and start again, what would you do differently? - Brian Tracy

When people ask each other for a referral, or a business reference -- it's given based on their past personal experience -- or what they 'heard' from others. What's the word out on you? - Jeffrey Gitomer

You create a customer by convincing him overwhelmingly that you are the lowest-risk, highest-value, easiest person and company to do business with. - Brian Tracy

Success or failure in business is caused more by mental attitude even than by mental capacities. - Walter D. Scott

In business, everything costs twice a much as you expect and takes three times longer than you planned. - Brian Tracy

Get Real... People hope for friendly, but rarely get it. You can capture business with friendship gestures. You can lose business without them. - Jeffrey Gitomer

A man to carry on a successful business must have imagination. He must see things as in a vision, a dream of the whole thing. - Charles M. Schwab
 

Thursday, April 7, 2011

Charismatic Leadership

William Gladstone and Benjamin Disraeli were two of the fiercest political rivals of the 19th century. Their epic battles for control of the British Empire were marked by intense animosity that spilled over from the public arena into their personal lives. Ambitious, powerful, and politically astute, both men were spirited competitors and masterful politicians.

Though each man achieved impressive accomplishments for Britain, the quality that separated them as leaders was their approach to people. The difference is best illustrated by the account of a young woman who dined with the men on consecutive nights. When asked about her impression of the rival statesmen, she said, “When I left the dining room after sitting next to Mr. Gladstone, I thought he was the cleverest man in England. But after sitting next to Mr. Disraeli, I thought I was the cleverest woman in England.”

What distinguished Disraeli from Gladstone was charisma. Disraeli possessed a personal charm sorely lacking in the leadership style of his rival. His personal appeal attracted friends and created favorable impressions among acquaintances. Throughout his career, Disraeli’s charisma gave him an edge over Gladstone.

Understanding Charisma
Of all leadership attributes, charisma is perhaps the least understood. At first glance, charisma appears to be an invisible energy or magnetism. There’s no denying its presence, but it’s hard to put a finger on its source. Some mistakenly believe charisma is a birth trait—embedded in certain personalities, but completely absent in others.

I believe charisma is both explainable and learnable. I also believe charisma helps to boost a leader’s influence. I’d like to examine the causes of charisma and teach you how to increase the charisma you display as a leader.

The Qualities of a Charismatic Leader
Charisma is defined as, “The ability to inspire enthusiasm, interest, or affection in others by means of personal charm or influence.” Leaders who have this special ability share four things in common:

1) They Love Life
Leaders who attract a following are passionate about life. They are celebrators, not complainers. They’re characterized by joy and warmth. They’re energetic and radiant in an infectious way.

Look no further than the smile to illustrate the power of charisma. When people see a smile, they respond with a smile. If you’re skeptical, try it. Smile at cashiers, waiters, co-workers, etc. You’ll find your smile earns a reciprocate smile almost every time. We are hardwired to take on the energy of those around us. Leaders who love life have charisma because they fill the room with positive energy.

2) They Value the Potential in People
To become an attractive leader, expect the best from your people. I describe this behavior as “putting a 10 on everyone’s head.” Leaders see people not as they are, but as they could be. From this vantage point, they help others to build a bridge from the present to a preferred future.

Benjamin Disraeli understood and practiced this concept, and it was one of the secrets to his charisma. He once said, “The greatest good you can do for another is not to share your riches but to reveal to him his own.” When you invest in people and lift them toward their potential, they will love you for it.

3) They Give Hope
People have an inner longing to improve their future and their fortunes. Charismatic leaders connect with people by painting tomorrow brighter than today. To them, the future is full of amazing opportunities and unrealized dreams.

Napoleon Bonaparte once said, “Leaders are dealers in hope.” They infuse optimism into the culture around them, and they boost morale. While attentive to the current reality, they do not resign themselves to present circumstance.

4) They Share Themselves
Leaders with charisma add value to people by sharing wisdom, resources, and even special occasions. They embrace the power of inclusion, inviting others to join them for learning experiences, brainstorming sessions, or simply a cup of coffee. Such leaders embrace team spirit and value togetherness. As a result, charismatic leaders are not lonely at the top.

When it comes to charisma, the bottom line is other-mindedness. For leaders, the greatest satisfaction is found by serving. They find great pleasure celebrating the successes of those around them, and the victory they enjoy the most is a team triumph.

Summary
In closing, charisma has substance. It’s not manipulative energy or a magical gift endowed upon select personalities. Rather, it’s an attractive blend of learnable qualities.

Furthermore, charisma compounds a leader’s influence. Without it, leaders have trouble inspiring passion and energizing their teams. With it, leaders draw out the best in their people, give the best of themselves, and find the greatest fulfillment.

by John C. Maxwell

Thursday, March 31, 2011

You will do as you practice

There is a quote by author Jeremy Schwartz which goes "Live every day as if it were your last, because one of these days, it will be" which I like for a number of reasons. The main one being that if you had a good ethical and spiritual foundation, you would be the best that you could every day, in every way.

Most of us don't bother to do that, because we foolishly believe that we will really behave differently when it counts. Even though we don't bother during our normal day-to-day activity, we will rise to the occasion when it is important. The reality is that what we practice every day is what you will do even when it really counts.

The most graphic example of this is a Canadian policeman who was an avid martial artist. He learned to disarm a firearm from an attacker and practiced long and hard, becoming very skilled in disarm techniques. However, in practice, they would disarm the firearm and then hand it back to the attacker so they could practice it again. They thought that in a real situation, they would behave differently.

The unfortunate policeman was confronted by a firearm wielding attacker in real life and his training paid off - he disarmed his attacker, taking the gun cleanly from the man. But then just as he had practiced in training, he handed the gun back. He was shot on the second disarm attempt.

Practice being the best you can be every day, in every way - because every day is your training for the real situation, when being your best will be essential. Imagine the difference that would make!

“The difference between what we do and what we are capable of doing would suffice to solve most of the world's problems”
Mahatma Gandhi

Monday, March 14, 2011

Life Would Be Easy if It Weren’t for Difficult People

Go on, it’s okay. Admit it! We all know that life would be a whole lot easier if we didn’t have to deal with those few (or many) difficult people we just can’t seem to avoid. I think you know who I’m talking about.

What’s not okay is to give up something you need, want or deserve because of their rude, obnoxious, sullen, and apathetic habits. Yes, I do mean “habits.” If you’re tired of playing their game, take charge of your life by taking a good look at yourself! You cannot change them, but you can change what you do and how you act around them—and ultimately how they affect your life.

The Good News... and the Bad News
Difficult people have been trained and taught to act the way they do since they were children. In fact, they have been rewarded for their negative behavior throughout their entire lives. Difficult behavior worked for them as children—and, more important, it continues to work for them as adults.

I believe that most of us are born with the capacity and desire to love and be loved. As we grow, we learn to respond to verbal and visual cues and we begin to adjust our behavior to obtain the positive responses we want. Children who can manipulate their parents soon learn to enjoy feelings of power and control over others.

The game of life is basically about “getting our needs met.” And you certainly do play a part! We reward difficult people by giving in to their needs. Think about it. If someone’s behavior is consistently inappropriate or unacceptable toward you, ask yourself if in any way you are rewarding their negative behavior.

For example, Helen gets upset every time Harry mentions that he wants to play golf. Rather than face a two-hour lecture, he usually finds it easier to just stay home. One day, however, he gets angry and accuses her of being a nag who never understands him. Instead of answering back, Helen gets her feelings hurt, stomps off and gives him the silent treatment. Harry takes advantage of her “cold shoulder” and plays a few holes of golf!

Jennifer wins the same “reward” at her new school. Few of the kids would talk to her and some were even making fun of her. She asked to stay in during recess, but the teacher said no. Eventually she gets into a fight and pushes another girl down. The teacher tells Jennifer that fighting is against the rules and she will have to stay inside. What did Jennifer learn? Ask the teacher respectfully and you will not get what you want. Push someone and you can avoid recess!

We have three choices each time we respond to another person: 1. Be positive; 2. Be negative; and 3. Avoid or ignore them. Difficult people see avoidance as a positive response. When we ignore unacceptable, inappropriate behavior, it will usually happen again because our avoidance tells the difficult person that we are willing to accept their behavior.

What do they really want?
Difficult people want to do their own thing, in their own time, in their own way, without interference. In addition, they expect everyone around them to cooperate—even work extra hard—to ensure that this happens. And they do not see anything unreasonable about these expectations. There is little in their experience to signal them that their actions are inappropriate. They also have little (if any) desire or motivation to change their habits.

What can I do about it?
We learn a lot from difficult people. We tolerate their behavior and attitudes as “part of life.” We hold back our feelings and swallow our words. We make concessions even when we do not receive anything in return. We compromise even when it is 90/10 instead of 50/50. We may even question our own ability to relate and communicate with others, reasoning that “Maybe it’s me.”

Since we cannot change difficult people, we can only change ourselves and our reactions to their behavior. They need our cooperation and our permission to intimidate, control and repeatedly manipulate us to get their way. In most relationships, we are treated exactly the way we allow ourselves to be treated.

The good news is that because we are partly responsible there is something we can do to create and maintain relationships where we are treated respectfully. That’s great news! By focusing on ourselves and the changes we can make in our own behaviors and reactions, we can begin to take control of how other people treat us—today!

Take Action!
Think about two difficult people in your life. Identify the behaviors of these difficult people. Ask yourself if you could possibly be rewarding these difficult people.

Would they describe you as the difficult person? If so, what would they say?

By Connie Podesta

Attitude Is Everything

Got Attitude? By Jim Rohn

The process of human change begins within us. We all have tremendous potential. We all desire good results from our efforts. Most of us are willing to work hard and to pay the price that success and happiness demand.

Each of us has the ability to put our unique human potential into action and to acquire a desired result. But the one thing that determines the level of our potential, produces the intensity of our activity and predicts the quality of the result we receive, is our attitude.

Attitude determines how much of the future we are allowed to see. It decides the size of our dreams and influences our determination when we are faced with new challenges. No other person on earth has dominion over our attitude. People can affect our attitude by teaching us poor thinking habits or unintentionally misinforming us or providing us with negative sources of influence, but no one can control our attitude unless we voluntarily surrender that control.

No one else “makes us angry.” We make ourselves angry when we surrender control of our attitude. What someone else may have done is irrelevant. We choose, not they. They merely put our attitude to a test. If we select a volatile attitude by becoming hostile, angry, jealous or suspicious, then we have failed the test. If we condemn ourselves by believing that we are unworthy, then again, we have failed the test.

If we care at all about ourselves, then we must accept full responsibility for our own feelings. We must learn to guard against those feelings that have the capacity to lead our attitude down the wrong path and to strengthen those feelings that can lead us confidently into a better future.

If we want to receive the rewards the future holds in trust for us, then we must exercise the most important choice given to us as members of the human race by maintaining total dominion over our attitude. Our attitude is an asset, a treasure of great value, which must be protected accordingly. Beware of the vandals and thieves among us who would injure our positive attitude or seek to steal it away.

Having the right attitude is one of the basics that success requires. The combination of a sound personal philosophy and a positive attitude about ourselves and the world around us gives us an inner strength and a firm resolve that influences all the other areas of our existence.

Saturday, February 12, 2011

How to Avoid Failure!

Avoiding Failure
What could a business owner have do to avoid this problem? A few ideas include:
1. Seeking business advice from an independent party before embarking upon expansion to determine feasibility of the new venture;
2. Before injecting personal cash into a business, test the business on a professional financier.
If they won’t lend to you, you have to ask why. They usually know more about risk than anyone and their disinterest is a powerful signal that a business represents lots of risk.
3. Check the existing, parent, business was running properly before growth:
a. Make sure you have an organisational chart prepared to ensure everything is done properly;
b. Prepare proper job descriptions for all staff to ensure no gaps or overlaps, and you   have the right people in the right jobs.
c. Check profit sustainability before, during and after growth.
4. Ensure those managing/acquiring credit have training or experience;
5. Create budgets for those in charge of divisions to ensure each is profitable and contributes to overall profit rather than dragging down the rest of the business;
6. Ensure reporting and accountability for those in charge of each revenue/profit producing area of the business;
7. Ensure someone with experience is managing the cash and not keeping management in the dark;
8. Listen to your instincts and get help/advice quickly if you feel uncomfortable about a financial position.
Help and advice is not as hard to get as you might think. Many finance professionals are happy to have a no obligation discussion about your situation and advise if your worries are well founded or not. The head in the sand approach can be very costly for all concerned.

Sunday, February 6, 2011

Hurricane

What is a Hurricane?
A hurricane is a big storm that forms over the ocean. Hurricanes form over warm parts of the Atlantic Ocean, and the Pacific Ocean. They form near the equator in the Tropical Zone.
Causes Effects
• Warm wet mass of air over the sea that begin to evaporate
• Water has to be 79 degrees or warmer
• Combined actions of air, water, and heat produce a huge spinning system of clouds rain and wind
• Rain causes floods
• Thunderstorms are produced
• Wind smashes everything in its path
• The most dangerous part of a hurricane is the storm surge
• Wind causes ocean waves to rise over the land these waves can reach 30 feet in height


TYPES OF HURRICANES
Category 1 Minimal Wind speeds of 74 - 95 MPH
Category 2 Moderate Wind speeds of 96 - 110 MPH
Category 3 Extensive Wind speeds of 111 - 130 MPH
Category 4 Extreme Wind speeds of 131 - 155 MPH
Category 5 Catastrophic Wind speeds of over 155 MPH


Safety Tips...
• Listen to TV or radio for weather bulletins
• Board up garage and porch doors and stay away from windows
• Leave home if you might be affected by storm tide or flooding
• Follow evacuation routes to nearest shelter
• Turn off electricity and water
• Fill containers, including bathtub, with several days of drinking water
• Turn up refrigerator to maximum cold but don't open if not necessary
• Use phone only for emergencies
Facts About Hurricanes
• Diameter of the eye can be 12 to 125 meters across
• Other names for a hurricane are cyclone and typhoon
• Hurricane season lasts from June 1 to November 30
• Names are chosen from an alphabetical list of alternating male and female names
• The National Weather Service started using men's names in 1979