The ABC 's of your customers!

Remember when we used to charge home from school and proudly show mom and dad our report card. Grinning from ear to ear you would wait to hear their excitement over the A's and B's. Think of the since of accomplishment and pride.

Do you apply the same report card to your business? Could you hold up your book of accounts and be proud of the A's and B's or would we find a large number of C's, D's and maybe some F's.

In the school setting you would try to work harder and earn extra credit to raise the low grade, can you do that with your business? I propose that you apply the college system to your lower graded customers. Drop the class , cut your losses, fire your lower graded customer and spend your time on the A's and B's.

We all know that is harder to gain new customers than to retain current customer, so how can I say you should fire your customers? The question is which of your current customers? Do they match the vision and mission of your company at this time? Using Pareto's law of 80/20 we know that 80 % of your sales are concentrated in 20% of your account base. What will these customers look like, how will I know who to fire?

An example of an A graded customer is someone who pays their bills on time, is pleasant to deal with, is happy to pay your marked prices, sends their friends to do business with you and spends a reasonable amount of money with you each year.

Your B grade customers aren't quite the perfect or model customers, but are still worth having. They might be a little more price conscious, yet still pay on time every time.

Your C grade customers would probably be the type who would return goods for a refund just because they changed their mind, would haggle for as big a discount and they could get every time, would not listen to your advice, and could have past due invoices.

The D's are the group you never wished you had. They are creating a scene in your place of business. They treat you and your team like dirt, always complaining about your price and never are satisfied with the products or service. These customers are always late payers and cost you time and money in collection and finance charges.

My advise is to deal with customers who treat you as you wish to be treated and respected. Don't put up with customers who don't pay their bills, don't treat you well, and constantly hassle you on price. In addition customers will generally refer similar types of people to you, that is the last thing that you want to happen.

To move away from your less desirable customers, make it hard to do business with you. Set solid discount structures, that will benefit your best accounts. Shorten credit terms or require prepayment for the cronic late paying accounts and freeze their accounts for non-payment. Change how they contact you, they no longer have a dedicated customer service rep or email contact. Reserve higher levels of service for the accounts that you want!

You will become more profitable and your team can now focus on solid higher margin, more rewarding accounts.

Lastly let you're A and B accounts know that you can now devote far more time to taking care of their needs, more time and energy to give them better service and of course, to ask them for several referrals.

The Major Key to Your Better Future Is You

The Major Key to Your Better Future Is You Of all the things that can have an effect on your future, I believe personal growth is the greatest. We can talk about sales growth, profit growth, asset growth, but all of this probably will not happen without personal growth. It’s really the open door to it all. In fact I’d like to have you memorize a most important phrase. Here it is, “The major key to your better future is YOU.” Let me repeat that. “The major key to your better future is YOU.” Put it some place where you can see it every day—in the bathroom, in the kitchen, at the office, anywhere where you can see it every day. The major key to your better future is YOU. Try to remember that every day you live and think about it. The major key is YOU. Now, there are many things that will help your better future. If you belong to a strong, dynamic, progressive company, that would help. If the company has good products, good services, that would help. Good training would certainly help. If there is strong leadership, that will certainly help. All of these things will help, and of course, if it doesn’t storm, that will help. If your car doesn’t break down, that will help. If the kids don’t get sick, that will help. If it isn’t too cold, if it isn’t too hot, all those things will help your better future. And if prices don’t go much higher and if taxes don’t get much heavier, that will help. And if the economy stays stable, those things will all help. We could go on and on with the list; but remember this, the list of things that I’ve just covered and many more—all put together—play a minor role in your better future. The major key to your better future is you. Lock your mind onto that. This is a super important point to remember. The major key is you. A friend of mine has always answered when asked, “How do you develop an above average income?” He says, “Simple. Become an above average person. Work on you.” My friend says, “Develop an above average handshake.” He says, “A lot of people want to be successful, and they don’t even work on their handshake. As easy as that would be to start, they let it slide. They don’t understand.” My friend says, “Develop an above average smile. Develop an above average excitement. Develop an above average dedication. Develop an above average interest in other people.” He says, “To have more, become more.” Remember, work harder on yourself than you do on your job. For a long time in my life, I didn’t have this figured out. Strangely enough, with two different salespeople in the same company one may earn an extra $100 a month, and the other may earn a $1,000. What could possibly be the difference? If the products were the same, if the training was the same, if they both had the same literature, the same tools. If they both had the same teacher, why would one person earn the $100 per month and the other person earn the $1000? Remember here is the difference...the difference is personal, inside, not outside, inside. You see the real difference is inside you. In fact, the difference IS you. Someone once said, “The magic is not in the products. The magic is not in the literature. The magic is not in the film. There isn’t a magic meeting, but the magic that makes things better is inside you, and personal growth makes this magic work for you.” The magic is in believing. The magic is in daring. The magic is in trying. The real magic is in persevering. The magic is in accepting. It’s in working. The magic is in thinking. There is magic in a handshake. There is magic in a smile. There is magic in excitement and determination. There is real magic in compassion and caring and sharing. There is unusual magic in strong feeling and you see, all that comes from inside, not outside. So, the difference is inside you. The real difference is you. You are the major key to your better future. Jim Rohn

The Four Emotions That Can Lead to Life Change

Emotions are the most powerful forces inside us. Under the power of emotions, human beings can perform the most heroic (as well as barbaric) acts. To a great degree, civilization itself can be defined as the intelligent channeling of human emotion. Emotions are fuel and the mind is the pilot, which together propel the ship of civilized progress. Which emotions cause people to act? There are four basic ones; each, or a combination of several, can trigger the most incredible activity. The day that you allow these emotions to fuel your desire is the day you'll turn your life around. 1) DISGUST One does not usually equate the word “disgust” with positive action. And yet, properly channeled, disgust can change a person's life. The person who feels disgusted has reached a point of no return. He or she is ready to throw down the gauntlet at life and say, “I've had it!” That's what I said after many humiliating experiences at age 25. I said, “I don't want to live like this anymore. I've had it with being broke. I've had it with being embarrassed, and I've had it with lying.” Yes, productive feelings of disgust come when a person says, “Enough is enough.” The “guy” has finally had it with mediocrity. He's had it with those awful sick feelings of fear, pain and humiliation. He then decides he is “not going to live like this anymore.” Look out! This could be the day that turns a life around. Call it what you will, the “I've had it” day, the “never again” day, the “enough's enough” day. Whatever you call it, it's powerful! There is nothing so life-changing as gut-wrenching disgust! 2) DECISION Most of us need to be pushed to the wall to make decisions. And once we reach this point, we have to deal with the conflicting emotions that come with making them. We have reached a fork in the road. Now this fork can be a two-pronged, three-pronged, or even a four-pronged fork. No wonder decision-making can create knots in stomachs, keep us awake in the middle of the night, or make us break out in a cold sweat. Making life-changing decisions can be likened to internal civil war. Conflicting armies of emotions, each with its own arsenal of reasons, battle each other for supremacy of our minds. And our resulting decisions, whether bold or timid, well-thought-out or impulsive, can either set the course of action or blind it. I don't have much advice to give you about decision-making except this: Whatever you do, don't camp at the fork in the road. Decide. It's far better to make a wrong decision than to not make one at all. Each of us must confront our emotional turmoil and sort out our feelings. 3) DESIRE How does one gain desire? I don't think I can answer this directly because there are many ways. But I do know two things about desire: a. It comes from the inside, not the outside. b. It can be triggered by outside forces. Almost anything can trigger desire. It's a matter of timing as much as preparation. It might be a song that tugs at the heart. It might be a memorable sermon. It might be a movie, a conversation with a friend, a confrontation with the enemy, or a bitter experience. Even a book or an article such as this one can trigger the inner mechanism that will make some people say, “I want it now!” Therefore, while searching for your "hot button" of pure, raw desire, welcome into your life each positive experience. Don't erect a wall to protect you from experiencing life. The same wall that keeps out your disappointment also keeps out the sunlight of enriching experiences. So let life touch you. The next touch could be the one that turns your life around. 4) RESOLVE Resolve says, “I will.” These two words are among the most potent in the English language. I WILL. Benjamin Disraeli, the great British statesman, once said, “Nothing can resist a human will that will stake even its existence on the extent of its purpose.” In other words, when someone resolves to “do or die,” nothing can stop him. The mountain climber says, “I will climb the mountain. They've told me it's too high, it's too far, it's too steep, it's too rocky, it's too difficult. But it's my mountain. I will climb it. You'll soon see me waving from the top or you'll never see me, because unless I reach the peak, I'm not coming back.” Who can argue with such resolve? When confronted with such iron-willed determination, I can see Time, Fate and Circumstance calling a hasty conference and deciding, “We might as well let him have his dream. He's said he's going to get there or die trying.” The best definition for “resolve” I've ever heard came from a schoolgirl in Foster City, California. As is my custom, I was lecturing about success to a group of bright kids at a junior high school. I asked, “Who can tell me what ‘resolve’ means?” Several hands went up, and I did get some pretty good definitions. But the last was the best. A shy girl from the back of the room got up and said with quiet intensity, “I think resolve means promising yourself you will never give up.” That's it! That's the best definition I've ever heard: PROMISE YOURSELF YOU'LL NEVER GIVE UP. Think about it! How long should a baby try to learn how to walk? How long would you give the average baby before you say, “That's it, you've had your chance”? You say that's crazy? Of course it is. Any mother would say, “My baby is going to keep trying until he learns how to walk!” No wonder everyone walks. There is a vital lesson in this. Ask yourself, “How long am I going to work to make my dreams come true?” I suggest you answer, “As long as it takes.” That's what these four emotions are all about. By Jim Rohn

Do You Love Your Job?

Do You? Love your Job? People who want to retire so they can sit under a coconut tree watching the grass grow baffle me. We were created for meaningful work, and one of life's greatest pleasures is the satisfaction of a job well done. And yet, there are millions of people who don't like their job. There are over 600,000 ways to make a living in this country, yet job satisfaction surveys tell us that more than 50 percent of the working population claim to dislike their job. Something's wrong with this picture! I've discovered that loving the job you have, or finding a job you can love, is dependent on three things. I call these the "ABC's of Loving Your Job." Associates—Work with people you enjoy. For years, my INJOY friends have heard me brag on people like Dan Reiland, Tim Elmore and Dick Peterson. It has been my privilege to work alongside these men, and many other wonderful people, for years. For me, going to work is like going to a party—all my best friends will be there! I realize that not everyone is surrounded with my kind of staff. The good news is you can develop one. When I talk to leaders about hiring people, I advise them to hire first for affinity, second for character, third for specific skills. If you bring on someone you like whom you can trust, you can teach him or her whatever skills they need for the job. Regarding your existing staff, don't forget that people skills can be learned as well. If you are willing to make the investment, you can cultivate the right kind of people skills in them, helping them become the kind of people that everyone wants to be around. Belief—Trust that your work is worthwhile and making a vital difference. Legendary Indy 500 racecar driver Andy Granatelli said once, "When you are making a success of something, it's not work. It's a way of life. You enjoy yourself because you are making your contribution to the world." Bob Buford has written that many people spend the first half of their career pursuing success. When success alone is found to be lacking, they give the second half to the pursuit of significance, which is far more satisfying. If your job is not making a difference in this world, by all means, get out there and find something else. But in many situations, you'll find a sense of making a difference through your work if you simply look for it. Challenge—Find a job big enough to keep you growing for the rest of your life. Like too-small shoes pinch the feet, too small of a job pinches a leader's spirit. Cole Porter used to sing, "I want to ride to the ridge where the West commences. I can't look at hobbles and I can't stand fences. Don't fence me in." If the job you have now offers no opportunity to grow, decide to grow anyway. Invest in your own personal development, sharpening leadership skills, interpersonal skills, and technical skills. What you'll discover is that your organization will find a place for a person who has made a priority out of growth. And if they don't, the competition will! And keep this in mind when you consider your top performers: Are you providing room for your top performers to grow? If you don't, someone else will. Finding joy in your work, or evaluating a lack of joy, can be found by considering associates, beliefs, and challenges By J. Maxwell Leadership “Leaders, whether in the family, in business, in government, or in education, must not allow themselves to mistake intentions for accomplishments.” “Managers help people to see themselves as they are. Leaders help people to see themselves better than they are.” “When dealing with people, I generally take the obvious approach. When someone says, ‘This always happens to me and that always happens to me. Why do these things always happen to me?’ I simply say, ‘Beats me. I don't know. All I know is that those kinds of things seem to happen to people like you.’” “We could all use a little coaching. When you're playing the game, it's hard to think of everything.” “A good objective of leadership is to help those who are doing poorly to do well and to help those who are doing well to do even better.” “As a leader you should always start with where people are before you try to take them to where you want them to go.”

Eight Choices You Can Make Today that Will Change Your Life Forever !

. The direction of our lives is determined by the choices we make every day. They accumulate and add up to our ultimate destiny. Here are eight choices you can make - choices that will create for you a life of abundance and prosperity in all areas of your life. 1. Choose to grow personally. This sounds simple but many people only wish to grow personally. They never choose to grow by taking action, such as actually exercising, saving more money etc. Make a decision today to be a person who is on the never ending journey of personal growth. 2. Choose to always treat others right. We come across all sorts of people, many of whom will treat us poorly. We can choose to treat them right, no matter how they treat us. When they lie, we will tell the truth. When they cheat, we will play by the rules. We may get the short end of the stick some times, but in the long-run we will win. And most importantly, we will be able to sleep at night. 3. Choose to break a bad habit. Take the biggie first. Tackle it head on. If you don't know what it is, ask a friend. Then spend every effort you can to break that habit. Forget about the others, as you will get to them later. Stop smoking, get out of debt, lose your excess weight. Exercise the power to choose! 4. Choose to work smarter. Many people I work with feel like they are out of balance. One of the first things I do is try to find out how much time they are wasting at work, which makes them work longer, which throws the rest of their life into chaos. Getting your work done by diligently working in the time you have will free your life up extraordinarily. 5. Choose to see your work as a way to help others, and not a way to make money. If you put your heart into helping others, the money will most assuredly come. Spend time helping others grow and your finances will grow with it. 6. Choose to become balanced spiritually, emotionally and physically. Our lives are best when we have these three major areas in balance. Spend some time cultivating your spirituality, becoming emotionally healthy, and physically fit. 7. Choose to sow more than you reap. There are many takers in this world, but our lives will be better as we become givers. The world will become better as we become givers. Give away your time, give away your money, give away your love. 8. Choose to get home for dinner more often. The family is the most important group of people you will ever belong to. Make a decision today to grow in your relationship with your parents, siblings, spouse and children. This one choice you will never regret. One of my favorite quotes: “The history of free men is never written by chance, but by choice; their choice.” — Dwight D. Eisenhower By C. Widener

Are You a Winner, a Loser or a Winner Who Has Lost Her Way?

Which One Are You? I believe there are three kinds of people. There are winners, who know what they want and understand their potential and the possibilities. They take life on. Next are losers, who don't have a clue as to who they are. They allow circumstances to shape their lives and their self-image. I believe there is a third group as well. This consists of potential winners whose lives are just slightly out of alignment. I call them wayward winners. It may be that they just need to learn how to be real winners. Perhaps they've hit a bump or two that has knocked them off course and they are temporarily befuddled. A failed relationship, a lost job, financial problems, unformed goals, a lack of parental support, illness—many things can send us off course temporarily. Wayward winners are not lost souls; they just need some tweaking and coaching and nudging to get them back on course. A map might be nice. Many of these wayward winners are easily identifiable because they are always searching. Right now, there are many wayward winners out there braving rain, sleet and snow because they, too, still believe that they have untapped talents. They attend motivational seminars and listen to inspirational tapes and they plunge onward, believing that sooner or later they will find their way again. Other wayward winners have temporarily given up. They are damaged and disoriented, their confidence badly eroded. They tend to drift through life numbly. The friends and relatives and loved ones of wayward winners see that they are out of sync and wonder why they can't be satisfied, why they don't settle down. They wonder how people who have such obvious abilities and great potential can be so disoriented and unsure. It is difficult for others to understand the rawness of a broken heart or the aching emptiness of an unguided spirit. You and I know. We have been there. Wayward winners know that there are possibilities out there, but too often they feel locked out from them. Some are afraid to risk anymore because of what they have risked and lost already. I know now that as difficult as it may be for you wayward winners to do, it is necessary to continue to test yourselves. Even though you have been hurt before, it is the only way to grow. We all have the capacity to change, to lead meaningful and productive lives by awakening our consciousness. You know there are going to be tough times as you go about changing your life, so brace yourself and you will be able to handle them. When you get into your seat on an airplane, what is the first thing they tell you to do? Fasten your seat belt. Brace yourself for the turbulence. When you decide to move your life to the next level of accomplishment, you must fasten your mental and spiritual seat belts because it is going to be a while before you reach that comfortable level again. You will reach it, but you must endure the turbulence of change in order to grow. Try this technique to help you through the difficult times of change and growth. Find four reasons why you cannot succumb to your fears and your troubles. Find those deep sources of motivation that can lift you out of the turbulence and above the clouds. You must change your life because, for example: You have not yet tapped the talents given you. You want to leave something more for your children. You want to live life rather than letting life live you. You want to do what makes YOU happy. It is in these rocky early moments of bringing change to your life that you discover who you are. In the prosperous times, you build what is in your pocket. In the tough times, you strengthen what is in your heart. And that is when you gain insight into yourself, insight that leads to self-mastery and an expansion of your consciousness as a life-force in both your personal and professional lives. By: Les Brown

Inspirational life story Never to Give Up!

How tall will you stand! When he was two years old, this adopted child of two college professors suddenly and inexplicably stopped growing, and his health started to fail. A team of doctors gave him six months to live after they diagnosed him as suffering from a rare disease that inhibits digestion and nutrients in food. Intravenous feedings of vitamins and supplements allowed him to regain his strength, but his growth was permanently stunted. Confined to hospitals for long periods of time, until the age of nine, he quietly plotted his revenge on the kids who taunted him and called him “peanut.” He recalled many years later that subconsciously “the whole experience made me want to succeed at something athletic.” Sometimes his sister, Susan, went ice skating at the local rink, and he would go along to watch. There he stood, a frail, undergrown kid, with a feeding tube inserted through his nose and down into his stomach. When he wasn’t using it, one end of the tube was taped behind his ear. One day, as he watched his sister whirl around the ice, he turned to his parents and said, “You know, I think I’d like to try ice skating.” Talk about two adults, looking at their life-threatened child, with glances that were beyond belief! Well, he tried it and he loved it, and he went at it with a passion. Here was something fun at which he could excel, where height and weight weren’t important. During his medical checkup the following year, the doctors were startled to discover that he had actually started growing again. It was too late for him to reach normal size, but neither he nor his family cared. He was recovering and succeeding. He believed in his dream, although he had little else to hang on to. None of the kids taunt him and tease him today. Instead, they all cheer and rush to get his autograph. He has just completed another dazzling performance on the world professional ice skating tour, with a long string of triple jumps, complicated maneuvers, and athletic moves, capped off with a racing front flip that brought him to a sudden stop inches from the audience. Although he has retired from professional skating, he remains a coach, mentor and commentator revered by everyone in winter sports. At five feet three inches and 115 pounds of pure muscle and electrifying energy, former Olympic gold medal figure skating champion Scott Hamilton stands as tall and as proud as any winner. Scott’s size didn’t limit his faith and reach. Don’t let doubts and critics limit yours. This doesn’t mean that you’ll close almost every sale or get promoted in record time. Scott Hamilton certainly didn’t hit every triple-axel jump he ever attempted, especially during the initial learning phase. Success in developing any skill requires a basic trust in your ability that should never be allowed to waver. How tall will you stand? As Tall as you want to be! By Denis Waitley